CARSTAR FAQ
Q. Am I required to return to the original CARSTAR store that repaired my car to have the warranty work done?
A. If you live within a 50-mile radius of the issuing store, you must have any warranty claim serviced at that location. Outside of that radius, you should call 1-800-CARSTAR for the store nearest to you.
Q. How do I file a warranty claim?
A. Simply bring your warranty and repair receipt to any CARSTAR store and they will handle the rest.
Q. What is NOT covered by the warranty?
A. The warranty covers the specific itemized repair provided by your CARSTAR store, including labor and materials. The warranty does not include:
Parts
- Defects resulting from misuse or lack of proper maintenance
- Normal wear and tear, element exposure and extreme environmental damages
- Repair/replacement of tires, batteries, electrical parts, wiper blades, oils, lubricants or mechanical parts
- Alignment after 90 days
- Rust repairs
Q. Will I incur any additional costs if I file a warranty claim?
A. No. All you need to do is bring your warranty and repair receipt to any CARSTAR store for service. The work will be performed free of charge.